Frequently Asked Questions
Everything you need to know about your luxury eyewear purchase.
Are all your frames 100% authentic?
Yes, we guarantee that all eyewear sold on DesignerOptics.com is 100% authentic and sourced directly from authorized manufacturers. Each pair comes with the original designer case and cleaning cloth.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. If you have ordered prescription lenses, please allow an additional 3-5 business days for our lab to custom-craft your lenses to your specifications.
What is your return policy?
We offer a 14-day return policy for most items in their original, unused condition. Please note that custom prescription lenses are non-refundable as they are tailored to your specific vision needs.
Can I use my vision insurance to pay for my glasses?
While we do not bill insurance companies directly, we can provide you with a detailed itemized receipt that you can submit to your provider for out-of-network reimbursement.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.
How do I know which frame size is right for me?
You can find your frame size by looking at the numbers printed on the inside arm of your current glasses. We also provide detailed measurements for every frame on our product pages to help ensure a perfect fit.